FREQUENTLY ASKED QUESTIONS

A GUIDE TO HELP ANSWER ALL OF YOUR QUERIES AHEAD OF BOURNEMOUTH 7s 2023

THE ESSENTIALS
WHEN WILL BOURNEMOUTH 7s TAKE PLACE?


Bournemouth 7s Festival will take place on Friday 26th, Saturday 27th and Sunday 28th May 2023. 

WHAT TIME DO GATES OPEN?


Friday 26th May (exclusively for Players and Campers):

  • Gates open from Midday

Please note you can start queuing from 10am on the Friday, however the gates and Festival Campsite will open at midday.


Saturday 27th & Sunday 28th May:

  • Gates open 9am (for General Admission ticket holders)
WHAT TIME IS LAST ENTRY INTO THE FESTIVAL?


Last Entry Times:

  • Friday – 11pm (Players & Campers Only)
  • Saturday & Sunday – 6pm
  • Under 18s – 1pm

B7s also operate a NO re-entry policy after 6pm. General ticket holders cannot exit and re-enter the Festival after this time.

WHAT ID DO I NEED TO BRING?


Bournemouth 7s accepts the following forms of ID:


  • Passport
  • UK Photo card Driving License

You must bring the physical copy of your ID. We do not accept photocopies or pictures of ID.


If you have purchased a student ticket you will also need a valid NUS, TOTUM or University/ College Card. Student ID must be valid with a clear photo and expiry date.


We operate a Challenge 25 Policy across all our the bars so if you are lucky enough to look Under 25, then be prepared to prove you are Over 18 when required.

WHAT STUDENT ID DO I NEED TO BRING IF I HAVE A STUDENT TICKET?


If you have purchased a student ticket you will need a valid NUS, TOTUM or University/ College Card. Student ID must be valid with a clear photo and expiry date.

You must also bring a form of accepted ID to prove your age upon arrival. Bournemouth 7s accepts the following forms of ID:


  • Passport
  • UK Photo card Driving License

You must bring the physical copy of your ID. We do not accept photocopies or pictures of ID.

We operate a Challenge 25 Policy across all our the bars so if you are lucky enough to look Under 25, then be prepared to prove you are Over 18 when required.


We do NOT accept UNIDAYS or similar student apps as a form of ID.

I AM UNDER 18, ARE THERE ANY RESTRICTIONS?


Yes, Under 18s must follow and adhere to the following restrictions:


  • An adult aged over 21 must accompany you at all times (maximum of 2 under 18s per accompanying adult)
  • You must enter the festival before 1pm
  • You must be offsite by 7pm
  • You are not permitted to leave and re-enter the festival after 1pm
  • You may not purchase alcohol, cigarettes or any age-restricted products
  • You cannot access V.VIP, VIP Colourseum or Campsite at any time
CAN I COLLECT MY WRISTBAND AND COME BACK LATER?


Yes but you MUST use the designated customer car park and arrive before Midday on Saturday 27th or Sunday 28th May. 


Anyone attempting to park on the public highway or in the festival's drop off area will be refused entry to the festival and your car may be towed. 

TICKETING
WHEN WILL I RECEIVE MY TICKETS?


All tickets are issued prior to the Festival. We offer two types of ticket - Team Tickets are for those who are playing sport at the festival and General Admission Tickets are for festival goers. 


Team Tickets – All Team Tickets will be emailed to the ticket holders in early May. All tickets, including both your initial entry and upgrades, will be issued to the individual who made the purchase. Tickets can be scanned either using a paper or electronic version. 


General Admission Tickets – All general admission tickets are emailed directly to the purchaser and nominated ticket holders at the point of purchase. Please make sure to bring your e-ticket with you either electronically or as a printed copy.


NO TICKET = NO ENTRY

I CAN'T FIND MY TICKET, WHAT SHOULD I DO?


Team Tickets - Team tickets will be emailed directly to the ticket holders in early May. 


General Admission Tickets - All other tickets are sent to the ticket buyer's email address on the day of purchase. You would've received an email from our ticketing partner which will contain your ticket so please search for Eventbrite and not Bournemouth 7s, and be sure to check your email junk folder. We recommend you also download the Eventbrite App to manage your ticket. 


CAN I GIVE MY WRISTBAND TO SOMEONE ELSE?


You are NOT allowed to give your wristband to anyone else. Wristbands are not transferable between people and are void if cut, removed or tampered with. You and the individual who has been given the wristband will be removed from the festival. 


All tickets must be exchanged for a wristband on first entry.

CAN I RESELL MY TICKET IF I CAN NO LONGER ATTEND THE FESTIVAL?


Our official partner, Tixel provide a safe and easy place for you sell your general admission ticket to another fan.


More information about this programme will be released once tickets are on sale.


If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale by selecting the ‘make my listing private’ option at the final step.


Please note that players tickets CANNOT be sold on resale platforms as they are specific to the sport and the team. You will need to sell it directly to somebody who would like to take your place on your team.

DOES MY NAME HAVE TO BE ON MY TICKET?


Yes, the name on the ticket must match the name of the ticket holder. 

If you need to make changes to your ticket:


  1. Create an account with Eventbrite (the option to do this will be on your order confirmation email) 
  2. Login on a web browser (e.g. Safari, Google)
  3. In the drop down under your email address, click ‘Tickets’
  4. Click ‘Edit’ and you will be able to change the name here
DO I NEED TO DO ANYTHING IF I BUY A TICKET WITH SOMEONE ELSE'S NAME ON?


The name on the ticket must match the name of the ticket holder. 


We advise you only sell or purchase tickets through our official resale partner, Tixel. When purchased through Tixel, the name on the ticket will automatically change to your name. 


We cannot be held responsible for any invalid tickets sold outside of the official Bournemouth 7s channels. If you have any concerns about a ticket you have purchased, please feel free to contact us.

WHAT TIME IS LAST ENTRY TO THE FESTIVAL?


Last Entry Times:

  • Friday – 11pm (Players & Campers Only)
  • Saturday & Sunday – 6pm
  • Under 18s – 1pm

B7s also operate a NO re-entry policy after 6pm. All general tickets holders cannot exit and re-enter the Festival after this time.

TRAVEL
WHERE IS BOURNEMOUTH 7s FESTIVAL?


Our B7s home is:


Bournemouth Sports Club

Chapel Gate

East Parley

Christchurch

BH23 6BL


what3words: ///raves.afford.stable


WHAT IS THE BEST WAY TO GET TO THE FESTIVAL?


As part of the B7s continued greener festival initiative we encourage all attendees to use the Shuttle buses from across Bournemouth, Christchurch and Poole or car share where possible. 


Shuttle Bus – Available to pre-book (cheaper) or purchase on the day with routes available from across the local area. 


Pick Up and Drop Off (PUDO) – We have a dedicated area if you are being dropped of by friends or family. This is located within the Bournemouth Sports Club Main Entrance on the left hand side please follow the relevant signage to the PUDO area.

what3words: ///trim.moral.grit


Taxi – We have partnered with United Taxis to give B7s customers discounted rates going to and from the Festival – Download their app here for the best rates.


Car / Minibus – If travelling by car or minibus please arrive at the B7s Official Car Park which is located within the field opposite Bournemouth Airport Runway on Parley Lane. Please note that NO coaches or camper vans are permitted. Car parking tickets will be available closer to the festival.

what3words: ///trout.slurs.apply

WHAT IS THE BEST TIME TO ARRIVE TO AVOID THE QUEUES?


The earlier the better!! Come and make the most of what the Festival has to offer and join everyone in watching the amazing Sport being played. If you are running a little late the busiest queuing times are traditionally:


Friday between 4pm – 7pm

Saturday and Sunday between 3pm – 6pm


We would highly recommend avoiding these times as it’s likely that they’ll be a longer waiting time despite our teams best efforts.

Please note: You will be searched upon entering the festival and anyone may be subjected to additional searches if our security deems it necessary.

Please plan ahead and arrive in good time to have the best possible experience.

CAMPSITE
WHAT THE CAMPSITE OPENING TIMES?


Opens: Friday 26th May from Midday

Closes: Monday 29th May at Midday 

Please note you can start queuing from 10am on the Friday however gates will open the same time as the Campsite (Midday).


WHAT IS THE BEST TIME TO ARRIVE TO GET A GOOD SPOT IN THE CAMPSITE?


As always, the earlier you arrive the better chance you get at securing the best spots in the Campsite, avoiding those early morning walks across the campsite.


Everything is within close proximity including Toilets, Showers, Food, Shops and Bars. We do strongly advise turning up as early as possible once our gates open to ensure you have plenty of time to unpack, get set-up and grab a drink!

I'VE HEARD THERE IS WOMEN'S ONLY CAMPING, IS THIS TRUE?


The rumours are true, our Women's Only camping will return for 2023! Offering a private and safe environment for those ladies who want to be part of the festival atmosphere but have their own space over the weekend.


The Women Only camping area also offers the following; a secluded fenced off area within the main campsite, private toilets & showers and 24 hour security. However, this area is available on a first come first serve basis and cannot be pre-booked.

DO YOU HAVE HOT SHOWERS I CAN USE?


Hot showers are available at the following times in all camping areas:


Friday: 12pm – 9pm

Saturday & Sunday: 6am – 9pm

Monday: 6am – 10am

WHAT IS INCLUDED IN GLAMPING?


Our exclusive Glamping packages provide B7s fans with the most luxurious accommodation and services on site.


A separate Glamping area awaits with an abundance of luxury shower and toilet facilities. All our Glamping tents come pre-erected set up waiting for you to arrive.


All of the Spacious Bell tents come fitted with up to 5 single mattresses, pillows, duvets, bedding, interior carpet, small table and exterior lights. Just a short distance from your B7s home is various charging facilities and a vanity area with mirrors and hair dryers to make sure your looking your very best for the evening celebrations.


This area has its own 24 hour security along with an onsite campsite management team to answer any questions you may have.

IF I AM UNDER 18, CAN I CAMP?


NO. Access to the whole campsite is strictly for Over 18s only. Anyone who is under the age of 18 will not be permitted to enter the campsite at any time.

CAN I BRING MY OWN ALCOHOL INTO THE FESTIVAL CAMPSITE?


No, you are not permitted to bring alcohol into the Festival, including the Campsite. 


However, fear not! There will be plenty of bars at the Festival where you can enjoy a drink! You can purchase alcohol from the Main Festival Arena and take it into the campsite. 

FESTIVAL FACILITIES
IS THERE SOMEWHERE THAT I CAN I STORE MY BELONGINGS AND CHARGE MY PHONE?


Yes! There will be lockers and device charging on site all weekend.


You can pre-book and find more information about the services available closer to the festival.

DO YOU ACCEPT CARDS AND CONTACTLESS PAYMENTS?


Yes, we accept card across all bars. Most bars within the Main Arena will accept card, contactless and cash payments however not all food traders will accept card.


We like to make life as easy as possible for our customers and we have multiple cash points clearly signposted around the festival site to get cash out if preferred or needed.

ARE THERE ANY SHOWERS THAT NON-CAMPERS CAN USE?


Yes, Bournemouth 7s Festival has its own changing block for PLAYERS ONLY located at the centre of the site. This has Male and Female changing areas plus showers and is open from 7am – 8pm on Saturday & Sunday. 

DO YOU HAVE FREE DRINKING WATER AVAILABLE?


There are drinking water points located throughout the festival site which are free to use and there to keep you hydrated over the weekend.


Free drinking water is also available from all of our festival bars, just ask any member of our bars team. 

IF I REQUIRE MEDICAL HELP, WHERE CAN I GO?


If you need first aid please locate the nearest member of security or staff who will be able to help. We have an extensive medical team based in the medical centre next to the main entrance. The service is run by experienced doctors, paramedics, nurses and physios who will be able to help with any injury or ailment. 

WHAT SHOULD I DO IF REQUIRE ASSISTANCE WHILST AT THE FESTIVAL?


If you require help for any reason whilst at Bournemouth 7s Festival, please speak to any member of staff or security and they will be able to help you. 


If you are unable to locate a member or our team or would prefer to report an incident in private, you can call our event control room on 01202 545631 at any point during the festival. You can also Contact Us via WhatsApp or email. 

ENTRY RULES
ARE THERE ANY RESTRICTIONS ON WHAT I CAN BRING INTO THE FESTIVAL?


Yes, the following are NOT allowed into the Festival, all of which will be removed and seized during the security searches upon arrival.


  • Alcohol
  • Glass Bottles
  • Campfires
  • Barbecues
  • Camping Stoves
  • Candles
  • Flares
  • Chinese Lanterns
  • Noz Gas
  • Illegal Drugs
  • Synthetic Highs


Bournemouth 7s operates a zero tolerance drugs policy. If you are caught with drugs upon entry, you will not be able to enter the festival and your ticket/wristband will be void. 

CAN I ATTEND THE FESTIVAL ON THE FRIDAY?


On Friday we host an exclusive Friday Night Players Party, which is open exclusively to all Campers and Players. The opening party is the stuff of legend so if you fancy starting your B7s experience in style, be sure to purchase a camping ticket and make the most of the whole weekend.


Please note: The Box office is not open to any General Admission Ticket holders who want to trade their ticket for a wristband. All Day and Weekend Ticket holders MUST arrive early on the Saturday / Sunday to do this.

IF I CAN'T COME, CAN I GET A REFUND?


No, the festival operates a ‘No Refund' policy across all Team Entry Packages and General Admission Tickets.


More details about our refund policy can be found in our Terms and Conditions.


In the unlikely event that the festival is cancelled, including if due to COVID-19, tickets will automatically be rolled over to the next available dates. There will also be a refund period which will be advertised widely, during this period full refunds can be applied for.

CAN I COME AND GO FREELY?


Yes, in essence but only until 6pm. Festival guests over the age of 18 can leave and re-enter freely up until 6pm on Saturday and Sunday. Any festival guests under 18 will not be permitted to come and go freely between the 1pm entry and 6pm leaving cut off times.


Late Entry Passes will be issued from the Info Point located near the main entrance to PLAYERS WHOSE MATCHES END AFTER 4PM ONLY. Late Entry Passes are for teams only and won’t be issued for General Admission ticket holders. Players wishing to enter site after 6pm must provide proof of local accommodation.

CAN I BRING MY CHILD WITH ME?


Yes of course, children are more than welcome to come along to the festival. All children under 14 years old are able to attend for FREE by choosing a ‘Childs Under 14 Ticket’ on the Tickets Page.


Children over 14 years old must purchase a '14-17 Years Ticket’.


Please note: All U18 restrictions apply and must be adhered to details are explained in 'The Essentials' category.